We, Stop and Cope, LLC d/b/a coping bracelets, gladly accept returns and exchanges within 10 regular days from when the item was delivered (weekends and holidays are not excluded). Refunds are issued to the original form of payment. Orders placed with store credit can only be refunded in store credit.
Please note that returned merchandise must be undamaged. If your item is damaged and your purchase date falls outside of our standard return window, please contact info@copingbracelets.com and we’ll be happy to help you.
We do not cover the shipping cost for returns or exchanges. In the event of a return, we will refund your original form of payment less return shipping costs. In the event of an exchange, we pay to ship the new product(s) to you.
If possible, please ship your return in its original packaging to protect it from damages during transit. If you no longer have the original packaging, it’s not a problem. Please ship your return in your own packaging or materials provided by your local courier.
Once you initiate your return through our Returns Center, you’ll receive step-by-step instructions and a return shipping label which will also be sent to your email.
If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.